Shipping Info

FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping for selected items from our warehouses in Europe & USA by FEDEX, USPS, DHL, DPD.

SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES
Urban Cuddles are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error, we will fully take responsibility for the original order that was made for you at no charge.

CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME
Shipping time varies by location. These are our estimates:

Location and Estimated Shipping Time:

United States                    - 3-5 Business days
Canada, Europe               - 6-10 Business days
Australia, New Zealand    - 12-14 Business days
Central & South America  - 8-14 Business days
Asia                                   - 8-12 Business days
Africa                                 - 8-14 Business days

Max delivery time – 20 business days.

*This doesn’t include our 1-3 day processing time.
*All shipping times exclude clearance/customs delays